Mandrake

Dry clean only

RETURNS & REFUND (if applicable)

We have a NO RETURN/NO EXCHANGE policy as all garments are handcrafted individually for you. We also do not offer any refunds. It is advised to check for your size requirements before you make a purchase order.

CANCELLATION

In case of requests for order cancellations, the request will be accepted strictly within 24 hours of placing the order, the customer can email us at (mityan.official@gmail.com) for the same. Once the order is shipped from our end we do not offer any kind of cancellation.

Once a cancellation has been accepted, the customer will receive a refund in their debit card/ credit card/account used at the time of checkout or via net banking within 7 business days.

DISCOUNT/SALE

Please note during Sale, return, exchange and refund will not be applicable. Exchange will be entertained only if product has a problem or defect.

EXCHANGES (if applicable)

We only replace/exchange items if they are defective or damaged from our end or there is a size issue. If you need to exchange it for the same item, send us an email at mityan.official@gmail.com. It must also be in the original packaging with tag and must be returned within 7 days.

Please note that for international orders, exchanges might not be possible because return shipments to India attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us. For checking possibility of exchange for our international customers, please write to us at mityan.official@gmail.com.

For returning or exchanging their item/items unless the product was received in a defective condition, the customer will be responsible for paying their own shipping costs as well as duty/tax payment on the return shipment charged by Indian customs at port of entry into India.

Depending on where the customer lives, the time it may take for the exchanged product to reach the destination, may vary.

Please get in touch with us on mityan.official@gmail.com. or +91 9711163110(Whatsapp/Calling) for any further queries.