Shipping policy

SHIPPING

We ship through registered courier companies for orders within India and through DHL Express/FedEx/Aramex for international orders.

Mityan is a make-to-order brand to minimise wastage, which means that only after an order is confirmed online it goes into production. International orders are usually dispatched within 20-23 business days* and domestic orders within 18-21 business days. We will send you an email with delivery date after the orders are placed.

Please note that Sundays and Public Holidays are not set as working days for standard deliveries.

SHIPPING CHARGES

Shipping is free within India. For international orders, we charge standard shipping charges 3500 for orders below 25,000, we offer free international shipping for orders above 25000.

DUTIES & TAXES FOR INTERNATIONAL ORDERS

Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, Aramex etc.) at the time of your order delivery after you receive an invoice by the shipping agent.

INDIAN GST

All prices mentioned on the website are inclusive of Indian GST.

SHIPPING OF PRODUCTS

All orders are processed from our own warehouse/workshop in Delhi, India. Orders will be delivered to the shipping address mentioned at checkout.

TRACKING PACKAGE

Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.

In the event of Non-Availability on Delivery, our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

Please note that in case of international orders, if a customer is not available for delivery, the shipping company (DHL, Aramex or Fedex) can hold the shipment for no more than 7 working days. After the lapse of these 7 working days, the shipment will automatically return to us in India. To receive the shipment back in India, there would be considerable amount of duty/tax involved on the return shipment varying between 30-40% of shipment value. Please be apprised, that in such a scenario the customer/consignee will have to bear the cost of duty/taxes at port in India for return shipment plus the freight/re-shipping cost to respective destination country.

We urge you to inform us if you are not available after placing an order on our website for international as well as domestic orders. Please check our delivery timeline after you place an order on our website and if you are not available during that period kindly inform us on mityan.official@gmail.com about the same so that we can delay your shipment and send it only after you are available. In case a shipment reaches you and you are not available and the shipping company returns the shipment to India, no cancellation or refund is possible. For re-shipping of the same shipment you will need to bear the cost of duty/tax at port in India plus the freight cost. In such a scenario there would also be a considerable delay involved.

In case, a customer refuses to bear the customs duty/tax charges at port in India for the return shipment, then the shipment will remain with Indian customs indefinitely and we will not be able to offer any further assistance on the same.

MODES OF PAYMENT

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit and Debit Cards (including Mastercard, Visa & American Express).

 

ORDER DELAY

We try and do our very best to fulfil all orders within the specified timeline (20-23 days at present) but at the same time we must reiterate and reaffirm that since we are a make-to-order brand with a predominantly hand-intensive production cycle (including handwoven textiles, hand block printing, hand embroideries and hand finishing of garments), some human related delays cannot be avoided many a time. This is because unlike a fast fashion garment (which are made via automated mechanisms), a mityangarment is a slow made and soulful piece of art with character and a story and consequently can face hurdles and human errors before it becomes a perfect piece deserving to be worn by our customers. We have to make sure that everything is perfect and impeccable before it reaches our customers so that it can grace their wardrobe for years to come.

An order from our end will be delayed only if there is a genuine limitation at our end with regards to the hand-intensive nature of our production or a logistics (shipping) issue beyond our hands. In such a situation, our team would be working tirelessly to make sure the order is dispatched/forwarded as soon as possible. Please note by purchasing from mityan, you are agreeing to our purchasing terms, conditions and policies which includes that we do not offer cancellation and refund on delayed orders as they would be already in the production cycle. We will keep you updated if your order is delayed and send it at the earliest possible date. Be assured that in such a scenario, an order becomes a top priority for us and our production and merchandising team would leave no stone unturned to make sure that the order reaches you at the soonest date.

 

TERMS & CONDITIONS

Please note by purchasing from MITYAN, you are agreeing to our purchasing terms, conditions and policies.